1. Who we are:

ARtwin is a project funded under the H2020 Research and Innovation Programme (GA No. 856994) that aims to provide European Industry and Construction 4.0 with an Augmented Reality (AR) Cloud platform that meets particular needs. This platform will be deployed on a private distant or edge cloud, ensuring the privacy of information while offering the following key services:

• A 3D map update service of large-scale production lines or construction sites;


• Accurate and robust 3D registration of any AR device in large-scale and dynamic environments, allowing to present relevant information to workers at the right time and place;


• Display of complex 3D augmentations on any AR device by remotely rendering them in the cloud with ultra-low latency;


• Continuous real-time maintenance of the Digital Twin and Building Information Modelling (BIM) model based on vision sensors available in the factory or in construction sites.

To learn more about the concept and objectives of ARtwin, as well as the ARtwin cloud platform, click here.

The ARtwin platform and its services will be deployed and validated in operational environments through pilot use cases in Industry and Construction 4.0. The ARtwin pilots involve:

• Two use cases in Industry 4.0;
  
  
  
  • “AR enabled factory worker” – Provide contextual and spatially correct augmentation information in factories;
  
  
  • “Dynamic production line planning” – Leverage an accurate 3D factory layout to enable flexibility and automation required in Industry 4.0 production.
  
  
  
  


• One use case in Construction 4.0;
  
  
  
  • “Better constructions with AR” – Provide multi-user AR tools in order to help workers during constructions.
  
  
  
  

All partners of ARtwin’s consortium adhere to sound data management principles in order to ensure that the meaningful data collected, processed and/or generated throughout the duration of the project are well-managed, archived and preserved, in line with the GDPR provisions and the Guidelines on Data Management in Horizon 2020.

The partners of the ARtwin consortium, listed below, are joint controllers of the personal data processed by the project. Each partner is responsible for the personal data they collect and process during their activities under the framework of the project:

• Q-PLAN INTERNATIONAL ADVISORS PC, Thessaloniki, Greece (Coordinator). More information at: https://qplan-intl.gr/


• B<>COM, Rennes, France, More information at: https://b-com.com


• SIEMENS AKTIENGESELLSCHAFT, Munchen, Germany. More information at: https://new.siemens.com/global


• NOKIA BELL LABS FRANCE, Paris, France. More information at: https://www.bell-labs.com


• ARTEFACTO SAS, Rennes, France. More information at: https://www.artefacto-ar.com

 

For further information, we can be contacted via e-mail at info@artwin-project.eu.

2. How we collect your personal data

We collect personal data both directly and indirectly:

Directly. We obtain personal data directly from individuals in a variety of ways, including but not limited to the following cases:

• an individual subscribes to our newsletter/s;


• an individual registers to attend in meetings and events we host and during attendance at such events;


• an individual visits the ARtwin website;


• an individual uses the ARtwin platform to receive its services during the pilot use cases


• we establish cooperative relationships with an individual;


• we provide professional services pursuant to our contract with the European Commission;


• an individual participates in an interview or survey organized by us.

Indirectly. We obtain personal data indirectly about individuals from a variety of sources, including:

• our research partners;


• our networks and contacts;


• public and open data sources such as public registers, news articles and internet searches;


• social and professional networking sites (e.g. LinkedIn).

 

3. What types of data we collect?

We only collect the data that are necessary for the smooth implementation of our project. These data fall into the following categories:

• contact details (name/ surname, e-mail address, street address, mobile phone number, land line phone number);


• professional information (job title, academic background, organization, field of expertise);


• demographics (e.g. age, gender, nationality);


• use of the ARtwin Cloud platform;


• information about what a person knows, prefers or believes.


• videos and photos (from people that attend our events or participate in our pilot use cases).

 

4. Bases of lawful processing

We process personal data on the following legal bases:

Legal obligations - for processing activities required for compliance both with applicable national and European legislation as well as with the specific legal and regulatory framework of the Horizon 2020 Framework Programme for Research and Innovation of the European Union.

Consent – for processing activities such as organization of surveys and interviews, completing of questionnaires and dissemination of project’s results.

Contractual obligations - for processing activities such as reporting to the European Commission and complying with project’s publicity obligations.

5. What we do with your personal data

We process your personal data with the purpose of:

• Providing you with services that you request from us;


• Conducting research (e.g., interviews, surveys);


• Dissemination our project’s results to different types of stakeholder;


• Sending invitations and providing access to guests attending our events and webinars;


• Administering, maintaining, and ensuring the security of our information systems, applications, and websites;


• Processing online requests or queries, including responding to communications from individuals;


• Complying with contractual, legal, and regulatory obligations.

 

6. How we secure your personal data when we process it

We continuously apply a personal data risk assessment process to identify, analyse, and evaluate the security risks that may threat your personal data. Based on the results of this risk assessment, we define and apply a set of both technical and organizational measures to mitigate the above security risks, including but not limited to:

• Data Protection Policies to guide our personnel when processing your data;


• Written contracts with organizations that process personal data on our behalf;


• Non-Disclosure Agreements with our personnel;


• Back up process, antimalware protection, access control mechanisms, etc.


• Some our partners have appointed a Data Protection Officer.

 

7. Do we share personal data with third parties?

We may occasionally share personal data with trusted third parties to help us deliver efficient and quality services. When we do so, we ensure that recipients are contractually bound to safeguard the data we entrust to them before we share the data. We may engage with several or all the following categories of recipients:

• Parties that support us as we provide our services (e.g., cloud-based software services such as Dropbox, Microsoft SharePoint, Google Drive);


• Our professional advisers, including lawyers, auditors, and insurers;


• Dissemination services providers (e.g., Wordpress, MailChimp). The ARtwin website is created with WordPress, which only collects non-personally identifying information (according to the WordPress Privacy Policy) except for the information users choose to share (e.g. through a contact form or newsletter sign up form). The ARtwin website keeps a copy of its contact list to MailChimp’s server (http://mailchimp.com), which is used for e-mail campaigns and newsletters distribution. All personal information included in this contact list is used and protected according to MailChimp’s Privacy Policy, Section 12 (https://mailchimp.com/legal/privacy);


• Law enforcement or other government and regulatory agencies or other third parties as required by, and in accordance with applicable law or regulation;


• The European Commission according to our relevant contractual obligations.

 

8. Do we transfer your personal data outside the European Economic Area?

We do not own file servers located outside the European Economic Area (EEA). However, some partners may use cloud and / or marketing services from reputable providers such as SharePoint, DropBox, MailChimp, Google Drive, etc., situated both inside and outside the EEA. We always check that such providers comply with the relevant GDPR requirements before starting using their services.

9. Do we use cookies?

Our websites use cookies. Where cookies are used, a statement will be sent to your browser explaining the use of cookies. Cookies are small text files, which are saved on your computer, mobile phone, or tablet. They allow the website to remember your actions and preferences (such as login, language, font size and other display preferences) so you don’t have to keep re-entering them whenever you come back to the site. You can control and/or delete cookies as you wish. If you do this, however, you may need to manually adjust your preferences every time you visit a website. For more information on how to manage cookies, please visit: http://www.aboutcookies.org/

Google analytics

We use tools like Google Analytics to better understand how visitors interact with our website. This provides us with important information to enable the site to work better. The information collected is not linked to your personal data. For more information on the cookies set by Google Analytics, please visit: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html

If you do not wish your information to be sent to Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.

 

10. Your rights

You have the following rights regarding our processing of your personal data:

• Right to withdraw consent – You can withdraw consent that you have previously given to one or more specified purposes to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent.


• Right of access – You can ask us to verify whether we are processing personal data about you and, if so, to have access to a copy of such data.


• Right to rectification and erasure – You can ask us to correct our records if you believe they contain incorrect or incomplete information about you or ask us to erase your personal data after you withdraw your consent to processing or when we no longer need it for the purpose it was originally collected.


• Right to restriction of processing – You can ask us to temporarily restrict our processing of your personal data if you contest the accuracy of your personal data, prefer to restrict its use rather than having us erase it, or need us to preserve it for you to establish, exercise or defend a legal claim. A temporary restriction may apply while verifying whether we have overriding legitimate grounds to process it. You can ask us to inform you before we lift that temporary processing restriction.


• Right to data portability – In some circumstances, where you have provided personal data to us, you can ask us to transmit that personal data (in a structured, commonly used, and machine-readable format) directly to another entity.


• Right to object – You can object to our use of your personal data for direct marketing purposes, including profiling or where processing has taken the form of automated decision-making. However, we may need to keep some minimal information (e.g., e-mail address) to comply with your request to cease marketing to you.


• Right to make a complaint to your local Data Protection Authority (DPA) (see https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm) regarding any concerns you may have about our data handling practices.

To ask us to do anything of the above, you can contact us via e-mail at info@artwin-project.eu. We will promptly examine your request against the relevant requirements of the laws and regulations governing privacy and personal data protection and we will answer the latest within 30 days after receiving your request. We will ask from you some kind of identification (e.g. photocopy of your identity card or passport) to avoid non-authorized reveal of your personal data. If, for reasons of complexity of the request or a multitude of requests, we are unable to respond promptly, we will notify you within 30 days of any delay, which in no case may exceed two months from the expiration of the 30-day deadline.

11. How long do we retain personal data?

We retain personal data to provide our services, stay in contact with you and to comply with applicable laws, regulations, and contractual obligations to which we are subject. Please note that we have an obligation to retain data concerning projects funded by the Horizon 2020 Framework Programme for Research and Innovation of the European Union for up to five years after the end of the project (unless further retention is requested by auditors). After the expiry of the retention period, and unless further legitimate grounds for retention arise, we will dispose of personal data in a secure manner.

12. Disclaimer of liability for third party websites

Although our site may contain links to third-party sites, including the sites of the consortium partners, we are not responsible for the privacy practices or content of these sites and we expressly disclaim any liability for any loss or damage that may be caused by the use of these links. We do not monitor the privacy practices or the content of these sites. If you have any questions about the privacy practices of another site, you should contact the site's responsible personnel. We suggest you read the privacy policy of each website you interact with, before allowing the collection and use of your personal data.

We may also provide social media features that allow you to share information on your social networks and interact with our project on various social media sites. The use of these social media features may result in the collection or sharing of information about you. We recommend that you check the privacy policies and regulations of the social networking sites you interact with, so that you can be sure that you understand what information may be collected, used and disclosed by these sites.

13. Children

We do not knowingly collect, use, or disclose information from children under the age of 16. If we learn that we have collected the personal information of a child under 16 we will take steps to delete the information as soon as possible. Please immediately contact us if you become aware that a child under 16 has provided us with personal information.

14. Revisions of this Privacy Policy

This Privacy Policy is valid from 31/3/2021 and replaces any other previous notifications that we had issued in the past regarding our personal data management practices. We reserve the right to revise this Policy at any time. The current version will be always uploaded to our website indicating the date of entry into force, so you know when the most recent revision took place. If there are critical changes in this policy or our personal data practices change significantly in the future, we will notify you by posting the changes on our website.

15. Contact us

If you have any questions about the ARtwin Privacy Policy, please contact us via email at info@artwin-project.eu or at https://artwin-project.eu/index.php/concept-objectives/.